Call Routing Example (Menus)

Your Virtual Receptionist can direct your callers to any phone number, outgoing message, additional Menu, or group of phone numbers. You set up a Menu of choices, and the caller selects the appropriate choice, for example:

"Hello, you have reached Apex Industries: To reach our sales department touch 1, to reach customer service touch 2, to reach our accounting department touch 3, to hear our hours of operations touch 4. If you know the name of the person you wish to reach, touch 5. To reach our receptionist touch 6, or hold the line to have this message repeated."

• Menu option 1 routes to a separate Menu that lists all of the sales people by region. The caller selects the appropriate sales person and is connected to that sales person's phone number.
• Menu option 2 routes to a Hunt Group that rings all of the customer service agents until one of them picks up.
• Menu option 3 routes to the phone number of the accountant.
• Menu option 4 routes to a Bulletin that plays a recording of the address and business hours.
• Menu option 5 asks the caller to enter the first few letters of the last name of the person they wish to reach. Upon finding a match, the caller is transferred to that person.
• Menu option 6 routes the caller to the phone number of the receptionist.
• If the caller does nothing, the Menu options are repeated.

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